Wednesday, May 16, 2007

Knowledge Works at the Velocity of Light

I wrote this article sometime back in August 2005.

I copied and paste it from my long forgotten blog with url: knowledgewerks.blogspot.com

I find this relevant to my discourse about Paperless Society. Why? Because I say so.....


Here you go:

Introduction

Electronic documents, paper-based records and journals, emails, images, voice and video recordings are today’s most critical sources of actionable information. They are assets scattered around your company, your employees’ drawers, mail boxes, shared folders, Internet, PDA’s and even hand phones. How to get into those drawers without your employee accusing you of lurking into her privacy or even if you succeed in surreptitiously capturing her hidden knowledge, understanding its context and transforming it into useful and actionable information for your particular use is definitely another challenge.

Even documents that reside in shared folders can get lost physically, or lose in its context simply because the meaning attached to it may no longer be understood in the same level of thinking when it was first created – the event that triggers the creation of such information is incomprehensible in the current applicable context (a natural barrier to knowledge acquisition and transfer).

Explicit knowledge can travel at the speed of light into your thoughts and echoes on into the company’s boardroom swift and easy.

But for that to happen and to achieve such feat, the company’s organizational memory must be designed and organized in such a way that the mechanical components that exist in between the automation boundaries must be mitigated if not totally eliminated.

Designing and managing organizational memory (explicit knowledge) requires six areas to work on:

How you manage your electronic documents
How you manage your emails
How you manage the information you retrieved from the web.
How you manage your existing communities of practice and workgroups.
How you manage your “hard-copy” records, journals and legal documents; and
How you manage and integrate the above into your evolving and ever-changing business workflows.

Organizational memory can be compared to a computer’s critical component called RAM. Bytes of information travel at gigahertz speed or nanoseconds. But once, the data goes into the computer’s hard disk, the speed slows down significantly. Why? Hard disks are mechanical parts of the computer and all mechanical objects are subject to the laws of physics (friction, gravity, force, surface tension, etc). RAM chips are pure semiconductor components of the computer – no moving mechanical component so that bits and bytes of information travel at light speed.

Organizational memory is the RAM chips of an organization. But like any other RAM chips it needs the right INPUT in a well designed and categorized manner, a logical stream of processing such input (pass through work flows, business logic, algorithms etc), in order to produce desired OUTPUT instantly.

An individual is said to have achieved unconscious competence in doing certain job, if the thought processes and judgment calls linked to the mechanical parts of his body such as his hands and feet can move swiftly in a coordinated fashion and achieve the desired output in no time at all. If he spends more time thinking, doing disorganized memory recall, organize his thoughts, dig information from all over the place, learn and digest it before making a decision and deliver the output, that means he hasn’t achieve such level of competence.

Similarly, gigabytes of valuable information are created everyday and travels across the organization through your network, and goes into your mail boxes, personal and/or shared folders, databases, in the same way that physical records, journals and legal documents goes into your desks, and deposited into the store room until they may finally go to garbage bin, and when these information are needed, you spend time thinking on how and where you stored them in your shared folders, inbox, outbox, databases, etc. Then, once you found them you spend another hours figuring out how to make use of such information to get on with the task or issue at hand.

Failure to know what you already know is even worst, your company does not know what it already knows and keeps on reinventing old wheels. Opportunities vaporize quickly just because vital information required for decision-making is not available on a timely manner. They exist in the storage area but you don’t know that they are just there.

The worst case scenario is: current daily procedures and workflows are so dynamic, keep on changing depending on business needs, and threatened by uncertainties surrounding the business environment including external factors such as compliance with government new legislation and regulations, company mergers and acquisitions. The disturbance in existing workflows and business processes and changes in corporate standards are chaos that always impacts the organizational memory. Documents and records changes in form, substance and template from time to time and stored somewhere in the never known drives and lost its meaning, this includes employee turnovers and the knowledge that goes with them.

Managing change in the business landscape, processes, procedures and workflows while at the same time managing the company’s vital sources of knowledge assets requires a powerful document management and workflow system integrated tool to help you organize and design your collective thinking process.

Such software tool helps you manages ad-hoc and complex workflows at all levels of the organization including company standards and management reporting procedures optimizing the company’s organizational memory by minimizing if not eliminating the slow and redundant mechanical touch points.

The following are two of the most powerful workflow-integrated design concepts for organizational memory that supports knowledge-intensive work processes.

Designing Event-Driven Distributed Execution Workflow Engine

Managing events/activities as they unfold right into your organization is one of the priority areas where knowledge works can be made to flow at the speed of light.

The advantage is two-folds, (1) events define the context in which knowledge is created, captured, and used, thus, by linking the vital information with the event that triggers its creation you are assured that it will never lose its context wherever such knowledge may have been stored, archived and retrieve for knowledge re-use, and (2) events have no meaning other than the meaning that we choose to give it, thus, imagine an organization that does not agree on the interpretation of every event that unfold right before its eyes – the result is chaos and confusion at the ground level. A well-designed event-driven distributed execution workflow will minimize if not eliminate the occurrence of such an unfortunate scenario because the engine clearly defines a set of records-linked activities for every workflow.

Every interesting situation or surprises that occur in an organization can be classified either as threat or an opportunity to the business. Such situation can be expressed as event that can trigger either an ad hoc or complex workflow. The distributed workflow can be designed so that the operation of all the component systems including processing entities can react swiftly, concurrently, and decisively to event occurrences.

Further, the document management capability of the workflow system ensures that every electronic document, physical records, databases, web-published documents, competitor information and government issuances, and digital images, including emails are created, captured, filtered, categorized, stored and destroyed or archived in a time-definite manner. Organization need not reinvent old wheels if such event recurs because its historical antecedents are available in real time mode.

Lessons are learned so an organization can avoid repeating the same mistake over and over again. Best practices are modeled (as opposed to being imitated), as they are re-echoed in every corner of the organizational memory.

The conceptual model and detailed design of the distributed execution workflow engine depends entirely on the nature of the company’s knowledge-intensive business processes and activities.


Designing Federated Execution Workflow Engine

Whilst event-driven distributed execution workflow engine works internally within the organization- managing the smooth execution of workflow that is triggered by internal/external events; federated workflow engine provides extension to the outside world - a framework for managing open innovation and integration with the customers especially in the “e” sphere. The key objective is to integrate and develop a solid handshake with customers without necessarily cannibalizing existing core application systems, i.e. to provide another layer of integration using collaborative workflow engine.

Achieving cost leadership is the main focus of event-driven distributed execution workflow engine guarding the business against threats of increasing cost while always looking at the opportunity to reduce cost.

The main focus of federated execution workflow engine, on the other hand, is to achieve product/services differentiation and/or push for innovative customer integration through e-business, tracking and capturing customer knowledge at every event execution.

The key in designing federated execution workflow engine is to be able to document and track down customer knowledge assets by product line or market segment and identify key influencers. The workflow engine defines the events on how you acquire, retain, grow, migrate, or even how you have lost existing customers – each event defines a certain role required to act decisively based on available real-time information.

You retain existing customers and acquire more by attracting them to co-design and co-create collaborative platform that opens the door for the company to obtain and capture customer knowledge and make them accessible across the enterprise (a federated workflow layer just above your existing core applications and your customer’s application systems).

Mass customization of products/services through configuration management, integration with customer’s existing products/services and collaboration with ancillary services are ground breaking technological innovation that presents unlimited opportunity to the business. A complete and integrated document management, records management, emails management and workflow management solutions necessary to elevate your business to the next level of competition.

Conclusion

Knowledge is situated in the activities of people. You cannot simply gather all the documents in your company and put them all in a repository without losing their contexts, in the same way that a particular activity cannot be interpreted in isolation without having to refer and relate it to other events or activities that came before it. It is only by linking information to the activity that triggers its creation and tracking it through the workflow engine that you preserve its context and enables knowledge to travel through the organizational memory at light speed.

Designing organizational memory using integrated workflow with document management system software requires the following criteria for success:

1. It must be driven by business process reengineering and/or continuous improvement, and innovative use of technology.

2. It must have both end-user and management buy-in. Project implementation using proven methodology such as the Six Sigma quality management program/problem solving methodology is the best approach to any knowledge management initiatives.

3. Must impact bottom-line value such as productivity improvement, cost savings, increase revenues, product enhancements, improved customer service, and quality of service.

Knowledge is actionable information. Information sources such as documents, physical records, databases, emails, web-published materials and informal group discussions must be captured and stored in the organizational memory along with the events the triggered its creation and re-use.

The second generation of KM initiatives now focuses on workflow engines as a way to reduce the stickiness of knowledge in business processes thereby enabling knowledge to flow across the organization just as RAM chips operates at light speed.
This trend in KM initiatives defines the next level of competition that rests in the ability of global companies to implement workflow execution models in all their branches worldwide simultaneously and synchronously.

Saturday, May 12, 2007

The Psychology of Human Wants for Paper

I discussed in my previous article Society's addiction to paper.

The 21st century is thought to be the beginning of a paperless society. However, the statistics are glaring, the amount of information printed on paper (documents and postal mails) is still increasing specially those individuals in offices.

The following parapraghs describe the deeply-rooted culture of dependence on paper and papar-based products.

Here it is:


“People still like something they can grasp in their hands to view, read, contemplate and reflect on. But the bigger question is: how will the young crowd growing up in their technological, computer-driven society live their lives – possibly without paper clutter? Another question is how far will this ongoing innovative technology develop, spilling over into control of people’s lives – and what will this do to our humankind nature? How will it affect us globally?” 1

“Technology certainly allows people to access far more information electronically than they could in paper form. But as Jackson notes, once they find what they want, “People like to print that and take it on the plane……. Its comforting to have a paper book,” Jackson says. “Its more fixed in the mind than if you read it off a screen.” 2

“The fact of the matter is that human beings have a long-standing meaningful relationship with paper. Paper is intimate. You can touch it, run your fingers down the type and feel the texture of the ink forming the letters. You can hold a page, rip it in half when you’re angry, crumple it up and throw it away when you’re frustrated at it (try doing with your computer screen!). Paper has one quality that today’s CRT screen lack – tactility. Can you see yourself taking a laptop to the beach or getting cozy with a Newton next to a blazing fire and a bear rug? Maybe you can. Whether or not you actually do it is another question.” 3


References:

1. Communitelligence.com, “Paperless Society: Myths and Reality”, May 2007
2. Bill Virgin,“It’s a brave e-world, but paper still king”, Seattle Post, December 2006
3. Mark J. Jones, “Myth of the Paperless Society”, February 1996.

Wednesday, May 9, 2007

Society's Addiction to Paper

In 2003, Geoffrey Peters from School of Computing Science (Simon Fraser University, Vancouver Canada) worked on a research paper entited "A Society Addicted to Paper - The Effect of Computer Use on Paper Consumption". This is what he concluded and I quote:

"The concepts of the “paperless office” and the “paperless society” are fanciful envisionments of technology promoters – they are ideals which are interesting to consider, but are unlikely to ever be realized. Statistics show that both paper consumption and computer usage are increasing in Canada, and that there is no obvious trend to a reduction in paper consumption due to computer use.

But this discussion is somewhat limited in scope: documented examples from Japan show that some companies have decreased their paper consumption by 30-50 percent as a result of new information technology.9 And on the other end of the spectrum, electricity has not yet reached some two billion people, a third of the world's population."

Take note that in Japan he said, some companies have decresed their paper consumption by 30-50% as a result of information technology.

Then he presented the advantages of paper over that of the computer documents. Here i quote:

"Besides being relatively inexpensive, and easily accessible, paper still has several advantages over electronic based mediums.

The first is tangibility – for important documents such as contracts, paper can be signed and have legal binding. Paper documents can be annotated and edited by hand, and passed on to other readers who can add their comments. Although new features in word processing software allows for a similar kind of collaboration and review of changes, the paper based process is still more intuitive for many people.

While electronic documents can only be viewed on the limited screen space of most monitors, actual printed papers can be easily spread across a desk, allowing a person to quickly switch between documents and pull out important sections without navigating confusing task bars or menu bars.

The second advantage is versatility: paper has very high resolution, can display thousands of typefaces, does not “crash”, cannot be accidentally erased, and can contain built-in hyperlinks such as tables of contents, page references, and indexes.

Because of the usefulness and advantages of paper, and the ease of consumption provided by printers and photocopiers, it is likely that paper consumption will remain at high levels for many years to come. Of course, technological innovation does not stop either, when even now, inventors are working on “paper-like” substances whose content can be electronically altered in a matter of seconds. Perhaps the most interesting chapter in the story of paper has yet to be written."

I will continue my discussion on man's behavior towards the use of paper tomorrow. I feel sleepy.

Monday, May 7, 2007

Paperless Society: Myths and Reality

Why am I spending time on issues like 'Going Paperless'? What motivates me in doing this? Am I just bored or I got nothing to do?

Well, I got probably two important reasons for immersing myself and spending time doing research and making sense out of this topic on 'Paperless Society'.

The first reason is, I believe that by advocating paperless society we can help reduce deforestation, and in turn, minimize the impact on climate change and global warming, which in turn, will ensure that our children and the generations to come will not worry about rising sea level, extreme wheather conditions, and other unpredictable natural events and disasters.

The second reason is, I am an IT professional. Going paperless definitely improves business processes by eliminating the manual process of printing, transport and motion of printed documents for approval, routing and inspection which to me are all non-value adding activities. It also generates jobs for the IT industry.

I believe that if we are really serious about going paperless, we need to understand its metes and bounds. Go dig information from the digital corridor and find out where we are today and where we want to go in this initiative.

I scanned the digital corridor for information about the myths and realities about Paperless Society and these are what i found out, and i quote:

".... the university of California-Berkeley has found that the volume of information online has tripled during the past three years (though voice and e-mail dwarf the web interms of overall throughput). Among trends noted:

- Paperless Society? The amount of information printed on paper is still increasing, but the vast majority of original information on paper is produced by individuals in office documents and postal mail, not in formally published titles such as books, newspapers and journals.

-The world wide web contains about 170 terabytes of information on its surface; in volume this is seventeen times the size of the Library of Congress print collections.

- Instant messaging generates about five billion messages a day(759GB), or 274 Terabytes a year.

- Email generates about 400,000 terabytes of new information each year worldwide. " 1


Another comments on the myths about paperless society:

"The 21st century was supposed to be the beginning of the paperless society..... Brochures, catalogues, and other forms of print advertising have continued in high demand in all aspects of the business world.... The visual and interactive demands of the 21st century consumer ensure that our society wont be paperless for a long time yet". 2


And one more article on the myths about paperless society:

"... The differences between typewriter and computer word processing resulted in an increase in the paper-print load, not a decrease. I saw it up close and personal in typing and printing out military and civilian evaluation reports. With a typewriter-initiated report, the evaluator could and was allowed to correct, initial typos and make additional comments in pen and ink including the carbons. With computer formatting and printing, the striving for a perfect report produced more reprints, correcting typos and editing---sometimes rewriting reports 10-20 times---more paper wasted. The Goal: Perfection." 3


Another statistics on the growth of information:

"The United States produces about 40% of the world's new stored information, including 33% of the world's new printed information. Thirty percent of the world's new film titles, 40% of the world's information stored on optical media, and about 50% of the information stored on magnetic media.

How much new information per person? According to Population Reference Bureau, the world population is 6.3 billion, thus almost 800MB of recorded information is produced per person each year. It would take about 30 feet of books to store the equivalent of 800MB of information on paper.

We estimate that the amount of new information stored on paper, film, magnetic, and optical media has about doubled in the last three years. " 4


This is the fact about the sales revenue from paper:

"There is a paradox here. With $20.1 billion in sales last year, International Paper is the biggest player in an industry that visionaries long ago predicted would be a dinasour in a paperless society. Well, not only have paper sales grown steadily, but Internaltional Paper has become a power user of the technologies that were supposed to render it obsolete." 5


Another one from Office World News:

"With the electronic revolution in full swing, the main result thus far is an almost exponential increase in the amount of paper generated. In fact, the more high tech we become, the more paper we use. This is because computers help people work faster but people still want the security of a "hard" copy. Because the computer generates so much more work and analysis, it also generates more paper." 6


And from W3Org itself:

"BookMaker believes that the wealth of information on the web will cause more printing to be done, rather than less. Companies spending thousands of dollars publishing Web pages that look compelling and professional on screen. There is a need for consumers of these pages to be able to self-publish these pages in a useful and compelling format, that they can read off-line, or throw into a briefcase and take with them." 7


So the question of whether Paperless Society is a myth? The answer is still a big NO to me. The journey towards a paperless society is inevitable.

It only depends on which road humanity wants to take. Its either in the road where rain forests in the world are gone completely and eventually go paperless; or in the road where we choose to stop cutting tress and eliminate if not reduce our addiction to paper by going paperless. The future is there for us to shape.




References:

1. Communitelligence.com dated May 01, 2007
2. Rob Parker, "Paperless Society? I dont think so.", ArticleOnRamp.com, March 2007.
3. Bonnie Alba, "Not a Paperless Society - Yet", January 2007.
4. Bill Virgin,"It's a brave e-world, but paper still king", Seattle Post - Intelligencer
5. Claudia H. Deutsch,"The Paperless society, Eh?", nytimes.com, September 1998.
6. Office World News, "Whatever Happened to the paperless society?", Proquest Company, Apr 1998.
7. Hal Schectman,"Paperless Society a Myth", W3Org, 1996.















Tuesday, May 1, 2007

Study of Related Literature

I just completed scanning the digital corridor. Using google, I managed to download about thirty-six (36) papers on "Paperless Society".

The next step is for me to digest all those articles, summarize them and present them as objectively as possible in my next blog.

I want to understand first and foremost the opinion of other people when in comes to the issue of going paperless. The pros and cons, what are the facts of the case, what they have accomplished so far and what remains to be done.


My next step is relate this to environmental issues, to global warming and greenhouse effects, and climate change.

Generate a compelling necessity to go paperless to help reduce global warming, leave the issue of industrial pollution to the politicians and industrial experts.

Then, finally, formulate a framework or structure for going paperless and get buy-in from various sectors of the society.

Meanwhile, wait for my study of related literatures.

The Chasing Cars by Snow Patrol




Will the World be ever green again?

Will this river be the same again?

When did we say 'NO' to GLOBAL WARMING?

When did we say ENOUGH IS ENOUGH to DEFORESTATION?

A Beautiful Poem About Trees

Trees
by Joyce Kilmer

I think that I shall never see
A poem lovely as a tree.

A tree whose hungry mouth is prest
Against the sweet earth's flowing breast;

A tree that looks at God all day,
And lifts her leafy arms to pray;

A tree whose bosom snow has lain;
Who intimately lives with rain.

Poems are made by fools like me,
But only God can make a tree.





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Louis Untermeyer, ed. (1885-1977). Moderm American Poetry. 1919